JOB DESCRIPTION

Project Provisioning Coordinator

Industry Sector  : Telecoms

 Location : Surrey

Package  : £25,000 - £30,000

Job Description  :

We are hiring for a Provisioning Coordinator for a successful telecommunications business.

The Role:

Responsible for managing and implementing changes for customer's managed telecoms services. Ensuring changes are completed within the customer's SLAs.

Assess customer change request requirements and validate prior to passing onto suppliers/the engineering team to action the changes. A good understanding of Internet and Telecoms protocols is expected.

Handling customer change requests.

Responsible for co-ordinating projects implementing various Network Services. Processing orders and complex orders for customers and channel Partners. 

Managing group email inbox ensuring customer responses are met within agreed company SLA’s/expectations.

Maintain effective communication with all customers/suppliers and partners via the company CRM database.

Identifying any errors or potential pitfalls in the day to day operations, along with future possible issues that can affect the overall smooth running of the business.

Provide Network Support to our customers.

Be prepared to work “on call” as part of your schedule.


Skills & Experience required: 

Industry Experience - Minimum of 2 years telecommunications 

Understanding of WLR3, SIP, Connectivity, Hosted PBX, VoIP is preferred. 

Excellent telephone manner.

Ability to communicate verbally and in writing in a professional manner.

Ability to listen and understand. 

Good rapport building skills.

Effective Communicator

 

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Testimonials

Critical Resourcing have played a major part in the significant growth of our headcount over the past 18 months. They’ve provided us with the talent and expertise we’ve needed across the business. They have taken the time to understand our requirements and therefore know the sort of candidates we are looking for which makes the recruitment process much more efficient and successful.

Kevin Stillwell

Customer Service Director

Bookatable

Critical Resourcing supports us with hiring for technical roles at OCSL ITO. Their understanding of our business needs and culture of the organisation means that we always receive a high calibre of technical candidates, enabling us to hire the skilled people we need for our business.

Iain Maclean

Business Unit Director

OCSL ITO

I have a great relationship with Critical Resourcing – they’re able to source and deliver excellent candidates for our business every time. They are highly efficient, a pleasure to work with and I’d recommend them to any company.

Nicola Jakeman

Head of Business Support

Adept Telecom