Provisioning Executive

Industry Sector  : Telecoms

 Location : West London

Package  : £35,000

Job Description  :

Responsible for the provisioning of telecommunications products and services in a B2B environment. This includes Phone systems, digital & analogue telephone lines, mobile provisioning and data solutions.

We are looking for someone who is customer service focussed, has excellent communication skills and telecoms experience.

Key Responsibilities:

  • Corporate account management
  • ASM management of large MPLS networks.
  • Timely processing of customer orders on various systems and portals, managing the project to completion
  • Following supplier escalation paths, including DSO to facilitate timely installations
  • Managing suppliers such as BT Openreach, NEC, TalkTalk etc

Skills and Experience:

  • Strong Microsoft Office skills in Word, Excel and PowerPoint
  • Experience of complex telecoms provisioning
  • Mobile provisioning ports with migrations
  • Assertive, self-starter and pro-active
  • Exceptional organisational and planning skills
  • The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment
  • Line (ISDN2/30) provisioning
  • SIP provisioning
  • Number provisioning and management
  • Number porting
  • Ability to build a good rapport with both customers and colleagues
  • Ability to handle complaints in a timely and professional manner


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Critical Resourcing have played a major part in the significant growth of our headcount over the past 18 months. They’ve provided us with the talent and expertise we’ve needed across the business. They have taken the time to understand our requirements and therefore know the sort of candidates we are looking for which makes the recruitment process much more efficient and successful.

Kevin Stillwell

Customer Service Director


Critical Resourcing supports us with hiring for technical roles at OCSL ITO. Their understanding of our business needs and culture of the organisation means that we always receive a high calibre of technical candidates, enabling us to hire the skilled people we need for our business.

Iain Maclean

Business Unit Director


I have a great relationship with Critical Resourcing – they’re able to source and deliver excellent candidates for our business every time. They are highly efficient, a pleasure to work with and I’d recommend them to any company.

Nicola Jakeman

Head of Business Support

Adept Telecom