JOB DESCRIPTION

Provisioning Executive

Industry Sector  : Telecoms

 Location : West London

Package  : £35,000

Job Description  :

Responsible for the provisioning of telecommunications products and services in a B2B environment. This includes Phone systems, digital & analogue telephone lines, mobile provisioning and data solutions.

We are looking for someone who is customer service focussed, has excellent communication skills and telecoms experience.

Key Responsibilities:

  • Corporate account management
  • ASM management of large MPLS networks.
  • Timely processing of customer orders on various systems and portals, managing the project to completion
  • Following supplier escalation paths, including DSO to facilitate timely installations
  • Managing suppliers such as BT Openreach, NEC, TalkTalk etc

Skills and Experience:

  • Strong Microsoft Office skills in Word, Excel and PowerPoint
  • Experience of complex telecoms provisioning
  • Mobile provisioning ports with migrations
  • Assertive, self-starter and pro-active
  • Exceptional organisational and planning skills
  • The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment
  • Line (ISDN2/30) provisioning
  • SIP provisioning
  • Number provisioning and management
  • Number porting
  • Ability to build a good rapport with both customers and colleagues
  • Ability to handle complaints in a timely and professional manner

 

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Kevin Stillwell

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Bookatable

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OCSL ITO

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