JOB DESCRIPTION

3rd Line Mitel Support Engineer

Industry Sector  : Telecoms

 Location : Surrey

Package  : £35,000 - £45,000

Job Description  :

Our client is a highly successful and innovative technology company based in Surrey. 
The role is home-based with some travel to client sites.

The successful candidate will need to have Mitel Accreditation's (3300) and 3rd line engineer experience at enterprise level with a focus on contact centre (MiCC). 

You will need 4 years+ industry/manufacturer experience including product related qualifications for installations and ongoing support of MiCC, MBG, MiCollab, MiVB, NuPoint, SIP, knowledge of 8x8, Gamma & Teams

The Role 

Effective liaison with customers, Networks, and 3rd parties involved.
Maintenance diagnosis/replacements for hardware and/or software.
Remote technical support to customers for system & software related queries
Out of Hours cover on a Rota basis 
Remote programming for additional works and system related changes
End User training for hardware and software products installed.
Support Project Management team technically on Projects

Other Technical Skills

PABX and Network Hardware/Software Applications trained
IT Microsoft office proficient and pc literate. 
Experience of carrying out IP-based installations. 
LAN / WAN Fundamentals, preferably at CCNA or CTP level. 
You must also possess an excellent thorough fault process mentality to correctly evaluate calls.
Self-reliance on technical abilities and knowledge.

 

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