JOB DESCRIPTION

Operations Executive

Industry Sector  : Telecoms

 Location : Surrey

Package  : £21,000

Job Description  :

Operations Executive

The Operations Executive must ensure that all orders are processed in accordance with SLAs. All order requests are processed in a professional, polite and courteous manner.

Deal with customer orders effectively, and always ensure that agreed lines of communication are adhered to. Ensuring that Key contacts are kept updated at regular agreed intervals.

The Operations Executive must ensure all work queues are managed following the most current process. Communicate with management at agreed updates. Pro-actively manage all CRM tickets.

The expectation is for verbal communication to be of paramount importance to encourage personal relationships, including key details, and any agreed dates/ timelines to be followed up in writing by email.

The Operations Executive should be able to work as part of a team to process all stock returns. Ensuring that the acceptance of returned goods, updating/closing the case within CRM, updating the stock item and the movement of stock is fulfilled according to process and SLA’s.

Skills & Attributes required

PC literate.

IT Microsoft office proficient.

Excellent telephone manner.

Ability to communicate verbally and in writing in a professional manner.

Good rapport building skills. Effective Communicator

Ability to work well in teams, self-starter, with a 'can do’ attitude.

Practical, Organised with a keen eye for detail.

Organised and strong on follow up Strong problem solving skills A pro-active attitude.

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Testimonials

Critical Resourcing have played a major part in the significant growth of our headcount over the past 18 months. They’ve provided us with the talent and expertise we’ve needed across the business. They have taken the time to understand our requirements and therefore know the sort of candidates we are looking for which makes the recruitment process much more efficient and successful.

Kevin Stillwell

Customer Service Director

Bookatable

Critical Resourcing supports us with hiring for technical roles at OCSL ITO. Their understanding of our business needs and culture of the organisation means that we always receive a high calibre of technical candidates, enabling us to hire the skilled people we need for our business.

Iain Maclean

Business Unit Director

OCSL ITO

I have a great relationship with Critical Resourcing – they’re able to source and deliver excellent candidates for our business every time. They are highly efficient, a pleasure to work with and I’d recommend them to any company.

Nicola Jakeman

Head of Business Support

Adept Telecom