The Operations Executive must ensure that all orders are processed in accordance with SLAs. All order requests are processed in a professional, polite and courteous manner.
Deal with customer orders effectively, and always ensure that agreed lines of communication are adhered to. Ensuring that Key contacts are kept updated at regular agreed intervals.
The Operations Executive must ensure all work queues are managed following the most current process. Communicate with management at agreed updates. Pro-actively manage all CRM tickets.
The expectation is for verbal communication to be of paramount importance to encourage personal relationships, including key details, and any agreed dates/ timelines to be followed up in writing by email.
The Operations Executive should be able to work as part of a team to process all stock returns. Ensuring that the acceptance of returned goods, updating/closing the case within CRM, updating the stock item and the movement of stock is fulfilled according to process and SLA’s.
Skills & Attributes required
IT Microsoft office proficient.
Excellent telephone manner.
Ability to communicate verbally and in writing in a professional manner.
Good rapport building skills. Effective Communicator
Ability to work well in teams, self-starter, with a 'can do’ attitude.
Practical, Organised with a keen eye for detail.
Organised and strong on follow up Strong problem solving skills A pro-active attitude.