JOB DESCRIPTION

Operations Executive

Industry Sector : Cloud Technology ,Enterprise Software,Telecoms ,Other
Location : West London
Package : £22,000 - £25,000
     
Job Description :

Our client is a highly successful cloud-based telecoms business expanding their Operations team and are looking for an additional Operations Executive who would also help to support the Customer Service desk.

We are looking for someone energetic, quick at grasping new skills with good written and spoken communications skills, excellent organisation skills and a good understanding of MS Excel. 
Attention to detail is a key attribute to have.

Key Responsibilites 

  • Importing & Exporting of customer numbers on our platform
  • International number porting
  • Porting activations
  • Managing of the porting spreadsheet
  • Working closely with partners/customers and addressing any queries with orders and number ports
  • Updating partners/customers with order and porting statuses
  • Addressing any issues with processed orders/ports
  • Processing of customer orders on Salesforce
  • Credit checking customers
  • Procuring hardware from company suppliers
  • Creating proforma invoices for hardware prepayment
  • Tracking order and shipments
  • Managing numbers on Salesforce 
  • Supporting sales team with operations matters
  • Operating Customer Service desk to respond to customer queries on accounts and orders

 

   

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  • Critical Resourcing have played a major part in the significant growth of our headcount over the past 18 months. They’ve provided us with the talent and expertise we’ve needed across the business. They have taken the time to understand our requirements and therefore know the sort of candidates we are looking for which makes the recruitment process much more efficient and successful.

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