JOB DESCRIPTION

Account Manager (German Speaking)

Industry Sector : Cloud Technology ,Enterprise Software,Other
Location : South East London
Package : £28,000
     
Job Description :

Client Spec; 

We are one of the fastest growing property technology start-ups in the UK, and our mission is to improve people's lives by making property management more straightforward.

Simply put, we provide homeowners, landlords and property managers a transactional marketplace to find and hire repairs, maintenance and home improvement professionals with a few clicks. We are exclusive partners to leading brands such as Zoopla, B&Q, Wayfair, HomeOwners Alliance, Nestoria, the house Shop, the Planning Portal and Notting Hill Genesis. We have big plans and are growing our team of dreamers and doers so if you want to shape the future of the company as we continue to grow and expand nationally and internationally, then keep reading!

REQUIREMENTS

  • To manage a number of high profile and valuable contracts and accounts
  • Update Line Managers weekly/daily to ensure proactive service
  • To work alongside sales and Customer Service teams
  • Help build and strengthen key client relationships
  • To organise and coordinate all contracts and paperwork associated with contractors, clients, partners and suppliers
  • Recognise and deal with customer queries, requests and problems
  • Manage the delivery of compliance and operation reports at the end of each month
  • Take responsibility for all job leads generated through the key partners managed to deliver 100% conversion through the platform
  • Handle all aspects of contractor on-boarding and off-boarding

Skills & Experience

  • Minimum 2-4 years of experience in a Account Manager role or similar
  • Experience delivering customer service through multiple communication channels, especially the telephone
  • Possesses excellent telephone skills for inbound and outbound calls
  • Good organisational skills, strong commercial awareness, drive and attention to detail
  • Proficiency in English and German (native language)
  • Excellent written and verbal communication skills
  • Ability to deal with a customers and supplier base, understanding different cultures and working practices
  • Work with a high degree of autonomy and cope well under pressure
  • Passionate about creating the right outcome for the business, client and customer

BENEFITS

  • 23 days annual leave per calendar year plus all bank holidays
  • 10-day flexible work from home policy
  • Private medical insurance including discounted gym membership, optical, dental and private GP
  • £200 learning and development fund
  • £1,000 introducer bonus, if someone you introduce joins the company
  • Food for thought: bottomless fruit, cereal, coffee and cold drinks in the kitchen
  • Regular company sponsored lunches, dinners and social gatherings
  • Season Ticket Loan, Cycle To Work and Techscheme programs
   

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  • Critical Resourcing have played a major part in the significant growth of our headcount over the past 18 months. They’ve provided us with the talent and expertise we’ve needed across the business. They have taken the time to understand our requirements and therefore know the sort of candidates we are looking for which makes the recruitment process much more efficient and successful.

    Kevin Stillwell

    Customer Service Director

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